How to Get Help Before You Buy

Not ready to complete your purchase? We’d love to help! 

Ask the seller

For questions about items or shipping, contact the seller. 

On Etsy.com:

1. Sign in to your Etsy account if you haven't already, or create an account.
2. On a listing page, select Message Seller.
3. Type your message into the text box.
4. After you Send your message, the seller will be notified and can respond.

On the Etsy app: 

1. Sign in to your Etsy account if you haven't already, or create an account.
2. On a listing, tap the message icon on the listing photo. 
3. Type your question into the text box.
4. After you Send your message, the seller will be notified and can respond.

I need an item quickly

If you find an item you want to purchase on Etsy, check the Shipping & returns section on the right side of the listing page. You’ll see either:

• Ready to ship in: How many days it’ll take the seller to prepare your order to be ready to ship.
• Estimated delivery date: When your order should arrive at your address.

When you search for items on Etsy, specify that you’re looking for items that will ship quickly:

1. On Etsy, search for something in the search bar.
2. Under Shipping on the left of the page, select Ready to ship in 1 business day or Ready to ship within 3 business days. This shows you only items with short processing times.

Is buying on Etsy safe? 

You can shop confidently with Etsy's Purchase Protection program. For qualifying orders, get a full refund if your purchase doesn’t arrive, arrives damaged, or doesn’t match the item description or photos. 

You can also learn tips for safer shopping on Etsy.