Buyers use Etsy’s five-star review system (⭐️ is the lowest, ⭐️⭐️⭐️⭐️⭐️ is the highest) to review their purchases.
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When a buyer can leave a review
Buyers have 100 days to review an order, beginning on the delivery date or estimated delivery date. For digital items, the 100-days begins when the buyer downloads the file(s).
If your order has delivery tracking, the delivery date is when the shipping carrier marks your order as Delivered.
If your order doesn't have delivery tracking, the estimated delivery date is the purchase date + processing time + shipping days.
Learn more about when a buyer can leave a review.
Learn how to set up or change a processing time for a listing.
When can buyers review items purchased in person?
Reviews can only be left for items sold through Etsy. If you sell an item in-person through Square, the buyer can't leave a review on Etsy. The buyer may be able to leave a review in Square.
How to see your reviews
To see your reviews:
- Sign in to Etsy.com and go to Shop Manager.
- Select your shop name under Sales Channels.
- Select the star rating or scroll down to your Reviews section.
You can also download your reviews into a JSON file.
To see your reviews on the Etsy Seller app, tap More. Then under Shop, select Reviews.
To download your reviews:
- Sign in to Etsy.com and go to Shop Manager.
- Go to Settings and then Options.
- Select Download data.
- Select Download Your Reviews.
What does my review score mean?
Your score is an average of the star ratings you've received in the past 12 months.
You're welcome to respond to buyer reviews.
Can other buyers see review photos or videos?
If a buyer includes a photograph or video in their review, this will be visible to anyone who looks at your reviews.
What if I receive an inappropriate review?
If you feel as though the review, or its photo or video, is in violation of our policies, please select Report this Review directly under the review. Learn what to do if you receive a negative review.
Etsy employees may remove reviews that violate Etsy’s policies or guidelines. Reviews or comments which are removed by Etsy employees cannot be reinstated.
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